Privacy Policy | Tailwind Tuition

Registered name: Tailwind Tuition

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information

How to complain

Contact details

Communication: All communications regarding pupils (including video feedback) are sent via parent-controlled email accounts, text messages, or WhatsApp. Pupils are not contacted directly outside of live sessions.

What information we collect, use, and why

We collect or use the following information for student education and welfare:

Names and contact details for students/children
Names and contact details for carers
Date of birth
Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments)
Progress reports

We collect or use the following personal information for dealing with queries, complaints, or claims:

Names and contact details
Video recordings of private or staff-only areas

We collect or use the following information for information updates or marketing purposes:

Names and contact details
Website and app user journey information

We collect or use the following information for archiving purposes:

Names and contact details

We collect or use the following information to comply with legal requirements:

Identification documents

Lawful bases and data protection rights

[Section unchanged — your existing wording covers lawful bases and rights]

Where we get personal information from

Parents or carers
Publicly available sources
Professional consultants
Platforms used for teaching (Zoom, Google Drive)

How long we keep information

Tailwind Tuition is committed to protecting personal data and ensuring compliance with the UK General Data Protection Regulation (UK GDPR). This policy outlines how long we retain different types of data and when it is securely deleted.

Data Retention Periods

Student Records (names, contact details, progress notes): Up to 6 years (contractual/legal obligations).
Financial Records (invoices, payments, tax documents): 6 years (HMRC tax compliance).
Marketing Data (email lists, enquiries): Until consent withdrawn or 2 years if inactive (GDPR compliance).
Recorded Lessons / Video Feedback: 1 month (stored securely for quality control and review, then permanently deleted).
Employment Data (if applicable): Up to 6 years (payroll and legal requirements).
General Correspondence (emails, messages): 2 years (business operations).

Secure Data Deletion

Digital records: Permanently deleted from all systems and backups, including Google Drive.
Paper records: Shredded and disposed of securely.

Data Review & Compliance

Data will be reviewed annually to ensure unnecessary records are deleted.
Tailwind Tuition will comply with data requests under GDPR, including the right to access, rectify, or erase personal data.

Contact

For any data protection queries, please contact david@tailwindtuition.com

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: January 2026